Privacy Policy

Bare and Neutral, Lower Ground Shop, 45 Woodside Green, London SE25 5HQ, United Kingdom. We are the data controller for the personal information described in this policy. For any privacy question, contact contact@bareandneutral.com.

Contact details such as your name, email address, phone number and delivery address. Order and payment details (card payments are handled securely by our payment provider; we never see or store your full card number). Course enrolment details and the assessments you submit. Treatment booking details, consultation forms and relevant health information you choose to share for your safety. Account details and product reviews you post. Messages you send us by email, WhatsApp or social media. Technical information such as your device, browser and how you use our website.

To process and deliver your orders. To provide course materials, mark assessments and issue CPD certificates. To manage treatment bookings, consultations and patch tests. To respond to enquiries and provide customer support. To send our newsletter where you have opted in. To improve our website, products and services. To meet our legal, accounting and tax obligations.

We process your information to perform a contract with you (orders, courses, bookings), with your consent (newsletter, optional cookies, health information shared for treatments), for our legitimate interests (running and improving our business, preventing fraud), and to comply with legal obligations.

If you join our Inner Circle newsletter, we use your email address to send news, launches and offers. You can unsubscribe at any time using the link in any email or by contacting us.

We never sell your personal information. We share it only with trusted providers who help us run our business, such as our online store and payment providers, booking system, delivery couriers, email and website hosting providers. They may only use your information to provide their service to us. We may also disclose information where required by law.

Some of our providers may store information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK approved contract terms.

We keep order and financial records for six years to meet tax requirements. Course and certification records are kept so we can verify your qualification. Treatment and consultation records are kept in line with industry guidance. Newsletter details are kept until you unsubscribe. Other information is deleted when no longer needed.

We use essential cookies to make the website work, such as keeping you signed in and remembering your cart. With your permission we may also use analytics cookies to understand how the website is used. You can change your cookie choices at any time in your browser settings.

You have the right to access the personal information we hold about you, to ask us to correct or delete it, to restrict or object to how we use it, to request a copy to take elsewhere, and to withdraw consent at any time. To make a request, email contact@bareandneutral.com. We will respond within one month.

We use appropriate technical and organisational measures to protect your information, including secure encrypted connections and restricted access.

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

We may update this policy from time to time. The latest version will always be available on this page.